CUSTOMER SERVICE TERMS & CONDITIONS
FOR ANTIVIRUS SALES & ONLINE SECURITY SOLUTIONS
Due to the nature of the digital distribution of active license codes, GeekFiXUSLLC can not offer refunds or exchanges for products once delivered and activation/license key has been viewed. All licensing sales are final.
You may request a refund if you have not yet retrieved the activation/license key from our system. If you have already retrieved the activation/license key, NO REFUNDS will be granted. Please make sure the software works on your system before retrieving the activation/license key.
FOR COMPUTER REPAIR & SUPPORT SERVICES
1.1 GEEKFIXUS will only perform and provide computer services, repairs, and upgrades as requested by the customer. GEEKFIXUS will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as per service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)
1.3 The length of time required to service/repair your computer cannot be predicted. (See para 2.1 below)
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. GEEKFIXUS will not be responsible for data loss. (See para 4.4 below)
1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform the required services. All software will be deleted/uninstalled upon completion of the service.
2. BILLING TERMS
2.1 Computer services/repairs are billed as stated on the service order provided. Charges will be calculated based on the service you have taken up as per the invoice.
2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation, beyond the above-estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimated limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by GEEKFIXUS.
3. PAYMENT TERMS & REFUNDS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.
3.3 GEEKFIXUS accepts cash, checks, and credit cards.
3.4 If the customer is not happy with the service after work performed within 10 days; the customer is liable for a full refund.
4. LIABILITY
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it. 4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures -You agree to hold GEEKFIXUS and any person(s) associated with GEEKFIXUS or involved in the work being done for you harmless from damages resulting from such problems.
4.4 It is your responsibility to backup your data. GeekFixus will not be responsible for data loss. (See para 1.4 above)
5. SUPPORT
5.1 Customer satisfaction is of our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
5.3 Free support will be provided for problems to be resolved from the service order, but not resolved.
6. REPAIRS & SERVICE GUARANTEE
6.1 All services and repairs are guaranteed for 10 days from the completion/acceptance date on the Service Order. 6.2 If later found that the service or repair was incorrectly diagnosed by the technician. Then Geek Fixuswill perform the repair/service free of any labor charge or a refund will be processed as per the mutual agreement
Use of Website
By using the GEEKFIXUS LLC website (“Website”), you agree to the following terms and conditions of use (“Terms”) and assume full responsibility and risk for your use of this Site and any services or information contained herein. If you do not agree to the Terms of this Website, you should immediately stop utilising this Website.
By using this Website, you acknowledge that the content here, including these Terms, may change at any time without any requirement on the part of GEEKFIXUS LLC to provide notification prior to the changes or notification after the fact. All users are responsible for reviewing the Terms and content of this Website for changes. Your continued use of this Website after any modification to the Terms or content of this Website shall be construed as your acceptance of the revisions.
By using this Website, you agree that you will use any services or content of this Website for lawful purposes only. You are prohibited from using this Website to acquire, transfer, store or otherwise move any information, data, content, or material in violation of any US, Canadian or international law (including law pertaining to intellectual property).
Ownership of Website Content and Intellectual Property
The content and intellectual property on this Website belong to GEEKFIXUS LLC or are attributed to GEEKFIXUS LLC content providers and licensees and are protected under Canadian and international law. Content includes but is not limited to information, data, images, video, trademarks, service marks, industrial designs, logos, and other material and services, both copyrighted and non-copyrighted.
The content of this Website may not be reproduced, downloaded, screen captured, disseminated, published, or otherwise transferred in any form or by any means, without the explicit written permission of GEEKFIXUS LLC. Unauthorized activities involving GEEKFIXUS LLC Website content may be a violation of Canadian or international law, and subject to criminal and civil prosecution. By visiting this Website, you do not acquire or obtain by implication or otherwise, any license or right or permission to use or make additional copies of any GEEKFIXUS LLC Website content. You agree not to display or make use of GEEKFIXUS LLC Website content in any manner, including but not limited to commercial purposes, without explicit written permission from GEEKFIXUS LLC.
LIMITATION OF LIABILITY
GEEKFIXUS takes all possible steps and all necessary precautions to make sure that your computer is as safe as possible throughout the remote support session. However, the customer must be aware that some viruses and malicious software are designed specifically to cause harm or data loss upon uninstallation or deletion. The customer agrees that GEEKFIXUS shall not be held liable for any real or perceived damages in any amount more than the actual amount that was paid by the customer for services.
GEEKFIXUS will not engage in any behavior that might harm the customer, and any and all damages claimed by the customer for computer or hardware, data loss, perceived profit loss, or any other related claims are not the responsibility of GEEKFIXUS or its employees. You agree that you enter into a service agreement with the GEEKFIXUS at your own risk, and any and all perceived or real losses that result from the service performed on your device are not the responsibility of GEEKFIXUS or any of its employees.
